636 views
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2.3

Terrible customer service. This company is a joke...

Tim Rodney literally yelled at me over the phone, would not let me speak, is immature, etc... I have a claim open with Alfa and this "Adviser" has lied to me almost every time I spoke to him on the phone. He claimed that he would approve an upgrade on my rental later that night when he gets back to his computer. Then low and behold 5 days later I get a call from Enterprise stating that I have a balance of $120+ because he hasn't made the change.

I call him about it, he literally yells at me stating that he will do it when he has time... blah blah. He also let my car sit at a wrecker place for 10 days before checked to see if it got transferred to the repair shop.

Again this company is a joke and I hope they go out of business. If you actually pay this company then I judge you for being that idiotic.

Reason of review: Poor customer service.

Preferred solution: Full refund.

Alfa Insurance Pros: Dont mind taking a check.

Alfa Insurance Cons: Very bad service, Poor service.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Alfa Insurance Reviews

  1. 31 reviews
  2. 5 reviews
  3. 1 review
  4. 1 review
  5. 5 reviews
Alfa Insurance reviews