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    • Their poor service1

I was rear ended by a customer of Alfa on 2/1/15. The driver was not licensed (was informed the guy was revoked), the road conditions very slippery due to ice. The driver was traveling to fast for conditions to top it off. I was at a stop light waiting to turn. The guy plowed into my cars rear bumper. Because I was told the guy didn't have insurance, so i brought my car to my insurance companies... Read more

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For over 30 years i have been paying on a life insurance policy. Im trying to cash it out, and Alpha tells me it takes over a month to write me a check. Is this morally wrong, or am i missing something? I would appreciate feedback. Add comment

I was hit by a hit-and-run driver on 5/9/14 and filed a claim with my insurer, Alfa Insurance. All I wanted was for them to pay for the damage done to my car. They did an Estimate for repair of $2,092.27. Then they attached a sheet titled "Unrelated Prior Damage" and did an estimate to fix every little scratch on my car not related to the accident, at labor of $45.00 per hour, totalling... Read more

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I would give them a 0 but that was not an option. I am very upset with them and am therefore taking the time to do this. This is the email I sent them which explains my issue. "I am very disappointed in the customer service I received regarding an issue I had with my policy. I called concerning a double payment that I made in April due to an automatic withdrawal that was setup. I made a second... Read more

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Had accident 3/9/14,young Kid made blind turn in front of me,*** me because of his age,didnt call police(didnt want a reckless driving or failure to yield on his Record,was young once).Mistake on my part as his Vehicle had multiple impacts already.Exchanged info like your suppose to do,took photos,got witnesses etc.Made a Claim with Alfa next day,contacted by their incompetent Claims rep Hector... Read more

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I have been a client of Alfa for over 20 years. I have a home owners policy that protects my home an personal belongings at replacement value. I had a $10,000 4 wheeler stolen from my carport and when I submitted a claim Alfa adjuster says it is only covered for $1000 and I have a $1000 deductible. They agreed I do have replacement value coverage but only up to $1000 for the 4 wheeler. Even after... Read more

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A representative came out after one of their clients backed into me. I have pictures, witnesses and details and they claimed I couldn't prove their client did this. They don't return calls and they wont answer email. They are a total scam company, as far as trying to recover any damages. I would NEVER buy anything from Alfa. They started out being very friendly. They came out and assessed the... Read more

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TRAVEL TRAILER: ON HAVING STORM DAMAGE ON CAMPER WAS TOLD BY ALFA WE HAVE WRONG TYPE OF POLICY: NOW WE HAVE TO PUT $2000.00 WITH THE CHECK FROM ALFA. so WHY WERE WE SOLD THE INCORRECT POLICY. I AM NOT AN INS AGENT, BUT NOW I AM PAYING FOR THEIR MISTAKE. Sad when we have been with alfa for 20 years. I pay on aprox 9 policies to alfa, I am there to write them a check each month, but when I need... Read more

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My son was involved in an accident with an uninsured motorist whose car was impounded. The officer said he could not determine who was at fault so neither driver received a ticket for the accident. Alfa said THEY decided that my son was at fault and refused to allow the accident to be covered under a Uninsured Motorist claim even though she was uninsured. They tried to say my son gave a recorded... Read more

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A couple of weeks ago, someone cut a hole in my vinyl roof to my convertible and damaged the mechanical workings of the door. The appraiser (Ronald Pendleton) came to look at it a few days later. After he accessed the damages, he informed me that they are only going to replace the headliner ( the inside of the top) and the vinyl roof and that is it. I can not use my old window in the back so... Read more

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