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Terrible customer service. This company is a joke... Tim Rodney literally yelled at me over the phone, would not let me speak, is immature, etc... I have a claim open with Alfa and this "Adviser" has lied to me almost every time I spoke to him on the phone. He claimed that he would approve an upgrade on my rental later that night when he gets back to his computer. Then low and behold 5 days later I get a call from Enterprise stating that I have a balance of $120+ because he hasn't made the change. I call him about it, he literally yells at me... Read more

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This insurance company sucks they are rude and they dont care about their customers ive called and spoken with the manager and he just as worst as the claim rep i strongly recommend you not use there service Add comment

Alfa insurance is a terrible company both to customers and employees. If you have insurance with them make sure and get out while you can. Add comment

I am Tony McLester, 110 Willow Oaks Dr., Headland, Al. 36345. I have used this policy 2-times, quite recently. May 25, 2015 once again Nov. 25, 2015. Both times to no avail. May 25 was supposed a wind storm of 75 mph. Nov 25, 15.5 inch flood. I pay for flood insurance which was imposed on my policy. I paid the policy premium, I am told ALFA does not insure acts of GOD. I am not a PISSED client, where is my help when we need it. Think about this, would you all tolerate this activity. We all know, you purchace a policy half the time not... Read more

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Horrible company to go thru. My reb Danielle was a complete rude person. Not to mention sticking up for the uninsured driver rather thst me. She had a complete attitude and basically threatened me. I strongly discourage peoplr to go thru this agency Read more

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Pretty much same story everyone else experiences with Alfa. I had a 16 year old girl insured with Alfa make a left turn directly in front of me. Now it's MY FAULT that I was almost able to break and stop before hitting her. Originally, I thought this may not turn out as bad as I expected because the adjustor from Alfa was polite and very detailed in a report via phone that probably took 30 minutes to complete. They also promptly sent out the "third party" person who took several pictures of the damages on my car. From there on, it was all... Read more

Was this review helpful? 1 1

Worst insurance EVER! They paid a claim to a drunk driver with warrants to ruin my driving record, drunk ran a stop sign and hit me, i repoeted it, but dropped them because they wouldbt fix my car. But after I dropped them, they paid out to a wamted felon to spite me. Add comment

More than two and half months ago my car was run over by another car. The driver of that car holds Alfa car insurance. When that driver show his insurance card I knew my night mare begins. Since accident Alfa insurance hardly response to my call or email. The only one time I hold the adjuster and was told Alfa was doing the investigation then I never heard back. My advice, never deal with this company if you can. I believe Alfa is the worst insurance company I ever know. It provides no service and basically the company was trying very hard to... Read more

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I had winter sports cover. After my accident they made a partial refund of some of the related medical expenses. I continue to receive demands in French from the French medical service provides that the insurance should have covered. To add insult to injury the sold my mobile phone number to a personal accident lawyer's calling list. I now get ten calls a day from the shysters. I have tried to sort this out by emailing back and forth but their replies read like non sequiturs, ie. the reply bares little relation to the question or issue... Read more

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Won't let me just cancel my policy telling me I have to write a letter I don't want to do that I just want it gone and out of my life Add comment

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